ja_koniga

Our things arrived on Wednesday afternoon with two items missing.  I called SML to see how the move was going and he replied, "Well our stuff is here minus two things, can you guess which ones are missing?"  Once I arrived home we discovered the blatant tampering with our packing list; which I really  cannot stress more, how obvious and incredulous the changes were.  

SML had already been talking to the moving company in my name, but I called anyway because I felt like everyone needed a dose a crazy.  I felt like I needed to make it very clear I wasn't considering our items damaged or missing, but stolen and very much a federal theft issue that wouldn't be going through claims. I did all of this in a tone that might be familiar from such films as The Shining or The Exorcist.  And yes I am proud of that.

The moving company called back several minutes after I had hung up, but called SML's cell phone instead since he had been handling the situation.  When he answered the customer service agent said, "Oh wow, you seem so much more calm now!"  SML answered, "That's because you're talking with Scott."

This story is far from over.  I'm exhausted from all of this, I get way too upset about this kind of thing.  And talking to customer service has got to be the worst thing ever, because I feel like the only thing I can ever say is, "I'LL BE SENDING YOU A STRONGLY WORDED LETTER!"  

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